Q: What type of fabrics do you carry?
A: We carry 100% Solution Dyed Acrylics, including
Sunbrella Fabrics, Acrylic Prints, and Spun Polyester Outdoor fabrics.
For more information, go to our Outdoor Fabrics page.
Q: All of your products are available in all of your fabrics?
A: Most of our patio umbrellas and patio cushions come in the same fabrics. However, to maximize the our offering, some patio cushions will come in fabrics that are not available in our patio umbrellas.
Q: How long does it take to ship my order?
A: Normally, orders can be shipped as soon as the cushion or umbrella is
available. All of our products are made to order, and the standard processing
time is 15 business days. We allow 5 days for shipping time, so you can expect
your outdoor furniture cushion, patio umbrella, or patio umbrella stand, at
least 20-25 business days from the time that you order.
Q: How do you ship your products?
A: We ship all products via UPS Ground and FedEx Ground unless otherwise specified. For more
information on our shipping policies, please click
here.
Q: What happens if there is freight damage?
A: When the furniture arrives it is imperative that you inspect each box.
Should there be damage to a box, inspect the contents, and write your findings
on the freight bill (regardless of what the driver may tell you) before you
sign for the delivery (damaged goods are left with you). In the event of damage
you will need to contact us to notify us of the damage. We will then take the
necessary steps to have your product replaced. Please hold the damaged pieces
until the process is complete.
Q: I'm not sure where to start. I know I want cushions for my furniture, or a
beautiful patio umbrella, but I'm not sure about the different types of
cushions, or what kind of umbrella I can get. Is there a guide? Can you help?
A: Of course we can help. In fact, we've gone one step further, we give you up
to minute information on all of our products, AND we have a full Designing
Guide that will explain everything from how to find the right furniture
cushion, the difference between wind vents, what are your tilting options, and
how to pick the right kind of fabric.
Please feel free to contact us at any time if you need any help making a
decision. We have over 10 years in the outdoor decor business.
Q: Is shopping and ordering at CushionsAndUmbrellas.com secure?
A: When you shop at CushionsAndUmbrellas.com, you don't have to worry about
credit card safety. We have implemented very stringent security measures to
guarantee that your credit card purchases are safe. For instance:
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We use 128 bit SSL (Secure Sockets Layer) technology that works
with Microsoft Internet Explorer, Netscape, Mozilla Firefox, Opera, Safari and
AOL browsers, so that only CushionsAndUmbrellas.com will be able to read your
information.
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We employ dual encryption technologies that fundamentally makes
it highly improbable for anyone to get your information from our database.
Basically, all your personal information is jumbled up, like a puzzle, called
encryption. Not only is it nearly impossible to decrypt, but our system does it
TWICE!
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Our website is built on super secure, best practices ASP. net
technology. Technical experts state that online purchases are far safer than
traditional credit card transactions because the information is immediately
encrypted into a scrambled message that can only be decrypted by an authorized
computer.
Under the Fair Credit Billing Act, your bank cannot hold you
liable for more than $50.00 of fraudulent charges.In the event of unauthorized
use of your credit card, you must notify your credit card provider in
accordance with its reporting rules and procedures. Also, notify
CushionsAndUmbrellas.com as soon as possible. We will do everything in our
power to assist and help you in the recovery of your funds.
