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Can I visit CushionsAndUmbrellas.com showroom?

March 15, 2010 Customer Service

We’re sorry, but we don’t have a showroom available to the public.  We are an internet only retailer.  However, if you are in the Broward County area of South Florida, please don’t hesitate to call us for a consultation.

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Can I order a custom cushion size from CushionsAndUmbrellas.com?

March 15, 2010 Orders and Purchases

We will be more than happy to help you with your custom cushion order.  Please feel free to contact us as soon as you have your measurements.  Take a moment to read through our measuring outdoor cushions guides to get the correct spec’s you need.  Also, while you are working on measurements, it’s probably a [...]

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Can I get fabric swatches from CushionsAndUmbrellas.com?

March 15, 2010 Outdoor Fabrics

We’re terribly sorry but at this time we are not able to provide fabric swatches for standard orders.  If you’re interested in getting Sunbrella fabric swatches, there is a service available from OutdoorFabrics.com for swatches.

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I’m Not Sure Where to Start. Can You Help?

March 3, 2010 Customer Service

I’m not sure where to start.
I know I want cushions for my furniture, or a beautiful patio umbrella, but I’m not sure about the different types of cushions, or what kind of umbrella I can get.
Is there a guide?
Can you help?
Of course we can help. In fact, we’ve gone one step further, [...]

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What type of fabrics do you carry?

March 3, 2010 Outdoor Fabrics

We carry 100% solution dyed acrylics, premium outdoor olefin, outdoor polyprint, outdoor polyester, solution dyed polyester, and traditional outdoor vinyl.
We have taken great care in sourcing outdoor fabrics that have proven themselves time and again to performing in an outdoor environment.  Our 100% solution dyed acrylic comes from Sunbrella, as well as Outdura; two of [...]

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All of your products are available in all of your fabrics?

March 3, 2010 Outdoor Fabrics

Most of our patio umbrellas and patio cushions come in the same fabrics. However, to maximize the our offering, some patio cushions will come in fabrics that are not available in our patio umbrellas, such at our B series PolyPrint fabrics.  Why?  Well, these great outdoor printed fabrics work very well with cushions, but [...]

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How long does it take to ship my order?

March 3, 2010 Shipping

Normally, orders can be shipped as soon as the cushion or umbrella is available. All of our products are made to order, and the standard processing time is 10 business days.   However, because of the custom nature of some of our products, shipping times can vary.  For instance, some of our custom covers, like the  [...]

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How do you ship your products?

March 3, 2010 Shipping

We ship all products via UPS Ground and FedEx Ground unless otherwise specified. For more information on our shipping policies, please read up on our customer service policies.

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What happens if there is freight damage?

March 3, 2010 Shipping

When the furniture arrives it is imperative that you inspect each box. Should there be damage to a box, inspect the contents, and write your findings on the freight bill (regardless of what the driver may tell you) before you sign for the delivery (damaged goods are left with you). In the event of damage [...]

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Is shopping at CushionsAndUmbrellas.com Secure?

March 3, 2010 Orders and Purchases

When you shop at CushionsAndUmbrellas.com, you don’t have to worry about credit card safety. We have implemented very stringent security measures to guarantee that your credit card purchases are safe.

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