Frequently Asked Question

Why is my credit card charged at the time of my order, and not when shipped?

In order to keep our costs as low as possible and then pass the savings on to you, all credit cards must be charged at time of purchase. This helps us service all of our customers in as timely a manner as possible. We appreciate your cooperation.

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Why is it possible that I could recieve my umbrella on a seperate shipment from my cushions?

All of our umbrellas are manufactured in California, but our cushions are manufactured in Tennessee. Sometimes, production times on our cushions and umbrellas are not the same, depending on fabric selection and schedule. We apologize for the inconvenience; however we manufacture our products this way for the best quality.

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Can you make any color suggestions to go with what I’m looking for?

For your convenience we have included fabric guides to better assist with your color and fabric selections. If you still need additional assistance, please feel free to contact us.

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What is the total shipping cost of my order?

Shipping on our products is Free. All products are shipped via Fedex or UPS Ground Service. You will receive an email with your tracking information as soon as it becomes available.

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Where are CushionsAndUmbrellas.com products manufactured?

We pride ourselves in being able to say that most of our products are Made In The USA. All Sunbrella Patio Umbrellas are made in our California factories and the Sunbrella Cushions are manufactured at our Tennessee factory. Galtech Patio Umbrellas are manufactured in California as well. However, we do order aluminum parts from overseas, [...]

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What kind of base do I use for an offset patio umbrella?

Our offset patio umbrellas come with an include “T-style” base. The t base can be anchored to any surface with bolts, or you can you standard 18″ X 18″ brick patio blocks, also called pavers, to base your umbrella. They are usually available at your local home goods or hardware store, but we recommend for [...]

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You have two Offset Patio Umbrellas that look the same. Are the frames to the same?

Yes, our offset patio umbrella frames are the same. The difference is in the canopy. The discount offset umbrella features outdoor spun polyester fabric, which is an economical outdoor fabric. Our 9′ offset umbrella canopy is constructed with Sunbrella acrylic fabrics, which is the highest rated outdoor fabric available.

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Does CushionsAndUmbrellas give quantity discounts or handle commercial purchases?

Yes, we are quantity and commercial experts! We have a full line available for commercial needs, and we’ve been working with hotel resort chains, wedding planners, restaurants, architectural design firms, schools golf courses for the past 12 years. We can assist you with fabric selection, specific printing needs, design and style selection as well as [...]

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What is the best patio umbrella cover for my climate?

Getting the right patio umbrella cover for your area all depends on where you live. Normally, a single wind vent will suit most outside patio needs. Where high winds are frequent, a dual wind vent umbrella is recommended. It’s important to note the weather condition the umbrella will be exposed to. Is there a lot [...]

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Can I “rush order” either cushions or umbrellas?

We currently do not have a rush order policy, however, we will be more than happy to work with you in order to meet a particular schedule. Please feel free to contact us if you are on a particular schedule. We do have quick ship products, which are currently on sale, that you can take [...]

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Can I visit CushionsAndUmbrellas.com showroom?

We’re sorry, but we don’t have a showroom available to the public. We are an internet only retailer. However, if you are in the Broward County area of South Florida, please don’t hesitate to call us for a consultation.

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